BUSINESS OVERVIEW
Founded in 1981, Sunrise Senior Living is one of the nation’s largest and most comprehensive senior living providers, with over 400 communities and capacity for more than 42,000 seniors. Sunrise’s long-standing commitment to a resident-centered approach ensures customer satisfaction and quality of service remain the company’s top priorities.
BUSINESS CHALLENGE
- With hundreds of communities, Sunrise needed a single, comprehensive preventive maintenance program in place to achieve a consistent standard of quality throughout all communities, with each operating at peak service performance.
- The company wanted an automated system, but one that was not entirely computer-dependent, in order to facilitate ease of use and guarantee system accessibility to maintenance coordinators across all locations.
- Sunrise needed a solution with robust yet user-friendly reporting capabilities to track performance at local, regional and national levels and identify potential areas for improvement.
CORRIGO SOLUTION
- Preventive maintenance work orders, along with their associated punch lists of tasks, are automatically generated and faxed to maintenance coordinators according to the maintenance schedule pre-configured in the Corrigo system at corporate, ensuring nothing is missed and all communities are in compliance.
- Once a work order is complete, information on the job is easily entered via Corrigo’s Voice Portal, a phone-based response system, instantly updating the database in real-time with the new information.
- With access to a comprehensive real-time work order database, management can now focus on integrating that information with its asset management system to enable real-time reports on key performance metrics.
RESULTS
- Deploying Corrigo’s fully automated solution allows Sunrise to more effciently and proactively manage their preventive maintenance process and easily maintain consistency company-wide.
- The seamless and easy-to-use system ensures that maintenance schedules are consistently followed throughout all communities, so valuable equipment and assets stay in top working condition and the highest level of service quality is maintained.
- The ability to quickly and easily enter information on work orders via the telephone saves the coordinators and the company valuable time and effort while ensuring each community stays current on all maintenance requirements.
“Corrigo enables us to drive preventive maintenance enterprise wide to achieve our strategic initiatives of service excellence to residents and superior asset management for our capital partners.”
- Rick Werber, Vice President of Facilities Management, Sunrise Senior Living
