BUSINESS OVERVIEW
New England Fitness Equipment was established in 1989 with a vision for creating a successful business by earning the trust of customers and building relationships based on delivering a high level of expertise with an honest, personal touch. The company
sells and services commercial-grade exercise equipment for 3,500 customers throughout the Northeast, providing a comprehensive program to keep its customers’ equipment running smoothly and efficiently with a minimum of costly downtime.
BUSINESS CHALLENGE
- New England Fitness needed to overcome geographic challenges and provide its field technicians with the information they need to improve first-time fix rates.
- With a wide service area and a limited number of technicians, the company needed not only to streamline the dispatch system, but to arm technicians with information and resources needed to complete repairs as quickly and efficiently as possible.
CORRIGO SOLUTION
- The company replaced a costly and cumbersome paper trail with an automated dispatch and service management solution.
- Real-time access to vital maintenance information enables both field and management to monitor performance and provide the quickest, most accurate fix for their customers.
- Work history and maintenance schedules are now tracked centrally, creating a comprehensive database that helps perform pre-diagnostics on equipment problems.
RESULTS
- Gains in overall efficiency and productivity resulted in an expansion of the company’s service revenue base by more than 35%.
- Travel time for repair and maintenance requests decreased by more than 45%.
- Reduced time to invoice after work is completed from 5-10 days to 1-3 days.
- With a comprehensive and accurate work history database, management can easily track key performance benchmarks.
“With Corrigo, real-time information is always within easy reach, putting our knowledge back on the road, where it needs to be, to get the job done quickly and correctly.”
Karl Hulseberg, Service Manager, New England Fitness
