CorrigoNET Key Features and Benefits

CorrigoNet is a comprehensive, web-based facilities services platform, providing powerful dispatch and maintenance management features in a configurable system that works the way you work and that integrates seamlessly into your existing IT environment.

CORE FACILITY MANAGEMENT FEATURES

Features Benefit
Work Order Management Work Order and workflow tools allows you to capture the information you need and work the way you do
Asset Management Flexible data structures allow you to track any type of physical asset and building structure
Intelligent Assignment Tools Allows the assignment of work to internal technicians or vendors based on preferences, warranty status, COI status, current workload
Scheduling and Dispatch Management (Dispatch Board) Real-time dashboard view into your service operations maximizes dispatcher/CSR efficiency allowing a single dispatcher to manage a broad portfolio of locations. Track assigned resources through to completion in support of cost, call-back, and average time to repair analysis.
Multi-Mode Alert and Escalation System Notifications on-screen and via email, fax or voice to both internal personnel and customers based on workflow and timed triggers
Workflow Reminders (To Dos) Track alarm-based tasks in parallel to the standard workflow to ensure timely follow-up occurs
Customer and Location Management Track customer information (for both external and internal customers) with flexible hierarchical structure
Document Management Attach and track a wide range of documents including photos to work orders, customers, assets and/or locations. Support for simple, URL based extensions to easily work with 3rd party document libraries and management systems
Warranty Tracking Track manufacturer and performed service warranties to ensure you never pay for work that should be covered.
Work Plans Hierarchical work order structure allows the management of complex projects involving dependencies and requiring multiple resources and tasks
Work Verification & Satisfaction Simple and automated tools allow internal users and customers to rate their satisfaction with work performed giving you an easy way to: 1) make sure work gets done right, 2) keep in touch with your customer, 3) score the job performance of both internal technicians and vendors
Customer Portal Flexible and convenient web-based service request portal for internal or external customers to submit, track, and follow-up on service request and other facility work.
Service Request Self-Help Avoid unnecessary calls by setting up video or web-based instructions a user must review before submitting a request on easy to resolve issues
Preventive Maintenance Centralized setup and management of recurring and scheduled work programs
Punch Lists Setup lists of tasks or inspection points that attach to work orders and allow detailed task tracking and data collection

Reporting Services

 Wizard based reports give you access to the data you need in a very flexible manner. Premium reports display highly formatted information in graphical and easy-to-digest fashion. Report subscriptions allow regular, automated emailing of updated reports to individuals and groups. 

Corrigo Knowledgebase

 Flexible system of asset and task organization supports many of the advanced features in the system including failure rate analysis and vendor performance reporting
Import and Export Tool MS-Excel-based data import and export, covering all aspects of the system, allows for simple and fast data setup, manipulation and extraction.
Web Services Development Kit (wSDK) Comprehensive web-based data services allows a wide range of integration and data extraction capabilities

VENDOR MANAGEMENT CAPABILITIES (IN CONJUNCTION WITH THE WORK ORDER NETWORK)

Features Benefit
Native Work Order Network Client CorrigoNet was designed to seamlessly integrate with the Work Order Network (“WON”) extending your control over an army of subcontracted service providers
Vendor Documentation Contract information, W-9s, certifications, COIs and other vendor information enhanced by what the vendors themselves publish through the WON yellow pages
Yellow Pages Online directory of service vendors connected to the WON allows you access to the most up-to-date information without having to do anything
On-Boarding Tools Easy to use interfaces and process support that allows you to connect with 100s of vendors educated them on your processes with minimal effort
Vendor Invoice Processing Workflow to manage invoices through payment with simple interfaces that help identify discrepancies and overcharges
Vendor Payment Options Options to enable or support for P-Card, e-payments and paid-by-check processes
Certificate of Insurance Easy tracking of COIs to ensure coverage and limit your liability. Automated warnings when assignments specify a vendor with outdated COI
AP Integration Seamless integration with a range of back-end accounting/payables system allows facilities to quickly and accurately review vendor submitted invoices, authorize (or pre-approve) them for payment, and then export all required information for further processing and/or payment    

FUNCTIONALITY FOR COMPANIES WITH INTERNAL TEAMS OF TECHNICIANS

Features Benefit
Corrigo Mobile Robust wireless work order management in the field using Blackberry and PocketPC devices. Reach your technicians anytime, anywhere. Increase the numbers of work orders performed per day.  Reduce the amount of paperwork. Capture essential data in real-time.
Time Card Wireless and web-based time cards for individuals and teams allows you to efficiently capture hours on the job and track that time to work performed.  No more paperwork or extra driving time to get time card signed-off. Reduce your overtime expense by properly tracking and allocating work.
Cost Allocation and Parts Catalog Accurate tracking of time and materials costs for use in both customer billing as well as allocation based on cost codes to appropriate G/L accounts.
Inventory Management Track the current stock levels of storerooms or service vehicles. Create and manage replenishment orders with parts suppliers.  Reduce inventory variance, reduce parts cost through single-source purchasing, set appropriate inventory levels based on actual use analysis
GPS & Mapping Real-time tracking and mapping of service staff

ADDITIONAL FUNCTIONALITY AVAILABLE BASED ON SPECIFIC BUSINESS NEEDS

Features Benefit
Refrigerant & Hazardous Material Tracking Track refrigerant transactions between cylinders and refrigeration equipment to produce regulatory compliance reports
Customer Billing Create and process customer invoices directly from work performed or based on contracted services;
Turns (for multifamily) Project tools to manage apartment unit turnover and other regularly performed projects
Telephony Work Orders and Alerts via Interactive Voice Response (IVR) Voice based alerts and access to emergency work orders
Fax Communications Interface Send work orders via fax using Corrigo or a third party fax provider
Designed and Developed by Robert Tobys